Book A Consultation
Call Us

About Us

Helping Homeowners Reconnect with the Sounds and Sights of Nature

Book A Consultation
Backyard with a pond, wooden shed, rock fire pit, surrounded by greenery, stone patio, and four chairs under a partially cloudy sky.
Two people examine a brochure at a wooden table, surrounded by shelves and greenery indoors, engaged in discussion.

The Jackson Pond Difference

Your Experience Should Feel Personal and Stress-Free

Your yard should be a source of peace, but choosing the wrong pond and waterfall contractor can leave you frustrated, disappointed, or constantly calling for fixes. You want more than a pretty pond, you want someone who listens, guides, and delivers with care.

With over 20 years of providing a full-service approach, a local store and showroom in Burlington, and a team built on real relationships, you get water features that work and a process that feels as good as the finished space.

Book A Consultation

What Drives Us

The Values That Shape How We Serve You

Everything we do is rooted in what matters most to you: trust, care, and a job done right. These values shape how our team shows up, how your project is built, and how we continue to support you long after installation.

I'm unable to see the content of the image you're referring to. Can you please provide a description or more details?

Listening & Relationships

Connection Starts with Conversation

We take the time to understand your vision so the result feels like home.

A simplistic icon shows a person with three stars beside them, suggesting success or achievement. The design features light blue outlines on white.

Service & Satisfaction

Your Happiness is the Real Measure

By stepping into your shoes, we aim to exceed your expectations in every way.

I'm unable to view the image, so I can't provide a description. Could you provide more details or upload a different image?

Passion & Standards

Pride in Every Project We Do

We’re driven by craftsmanship and a focus on the details that ensure lasting beauty.

The image shows a blue outline of three people standing on a gear, indicating teamwork or collaboration in a stylized design.

Learning & Teamwork

Stronger Together, Every Day

Our culture is shaped by people who learn together, grow together, and share in every success.

The image features a blue outline of a target with an arrow hitting the bullseye, symbolizing precision and accuracy.

Purpose & Experience

Built With Meaning, Backed by Time

Your outdoor space is where you recharge, reconnect, and feel at ease. We never forget that.

Associations & Certifications

Logo of Landscape Ontario Horticultural Trades Association featuring a tree graphic. Text reads "Green for Life!" in green and orange colors.
Aquascape Certified Contractor badge featuring a blue and green circular design, with a flowing water graphic and the words “Certified Contractor” prominently displayed.
A stylized lotus flower design featuring overlapping blue and green petals, set against a plain white background, representing tranquility and harmony.

Meet Our Team

Get Inspired by the People Crafting Your Outdoor Retreat

Get to know the team that makes your project personal. From your first visit to final walkthrough, you’re supported by passionate people who love what they do.

Matt at Jackson Pond

Matt

Bio coming soon!

Daniel

Daniel

Bio coming soon!

Kieran

Kieran

Bio coming soon!

Shemar

Shemar

Bio coming soon!

Our Guarantees

The Jackson Pond Promise

When it comes to building something lasting, confidence matters. That’s why our guarantee is designed to give you peace of mind because your water feature should be a joy, not a worry. Our promise is about quality, trust, and the care that continues long after the work is done.

1

Work That Lasts

Built Right & Backed for the Long Haul

We believe a water feature is a meaningful investment—something that should remain a beautiful, functional part of your landscape for years to come. That’s why every Jackson Pond project comes with a 12-month workmanship guarantee. If something isn’t right, we’ll make it right.

2

Extended Protection with Care

Keep Your Guarantee Going

When you choose one of our full-season maintenance packages, your workmanship guarantee doesn’t expire. We extend it indefinitely, so your water feature stays protected for as long as we care for it.

3

We Follow Up

Support That Stays With You

Caring for your water feature doesn’t end on installation day. We schedule a follow-up visit one month after your project is complete, so you can ask questions, get to know your new feature, and feel fully supported from the start.

Blue and green logo featuring the number four, surrounded by abstract flame or petal shapes.

We’re Always Improving

Recognized for Doing Things Right

We’re proud to be Certified Aquascape Master Contractors, long-time members of Landscape Ontario, and recipients of multiple Landscape Awards of Excellence. We hold ourselves to a higher standard, so you can feel confident in what we build together.

A stylized design featuring a green number five encircled by blue and navy abstract leaf shapes on a white background.

The Power of Water

Support That Stays With You

Water has a way of grounding us. From the soft flow of a stream to the gentle ripple of a pond, it invites calm and brings us back to ourselves. We make our process just as refreshing as the result.

“Great company to work with.”

“We just had our pond installed and are really pleased with the project. Phil and his team were on time as promised and created a beautiful backyard feature. I can’t say enough about the team and attention to detail.

— Jean C, Google Review

“Everyone should have one of their water features!”

Our experience with Jackson Ponds was extremely enjoyable. Their workmanship was top-notch, which left us with an incredible waterfall feature. They were very friendly and knowledgeable, very professional, and willing to work with us to achieve a fantastic addition to our backyard that helps to make the evening more relaxing. We would highly recommend the entire team at Jackson Pond.

— David P, Google Review

“The crew was great at communicating and was so professional.”

With most companies, you are just rolling the dice, but Jackson Pond did an incredible job with our new water feature. They were very thorough about the cleanup. I even got a follow-up call the day after the project was completed to make sure we were satisfied. Would highly recommend Jackson Pond to anyone.

— David G, Google Review
Moving Rock

Join Our Team

Build Water Features That Matter

If you value quality work and want to help others enjoy the outdoors, you could be a great fit for our team. We look for people who care about the little things and take pride in their craft. Here, you’ll find a group that supports each other, shares in success, and believes in doing the job right every time.

Discover Career Opportunities

Discover Our Easy Pond & Waterfall Process

From the first discussion to the end results, you’ll feel refreshed by our process. Here’s a quick look at how it all comes together.

1. Get Inspired

Browse our Idea Book or visit the showroom to see what’s possible. Get answers, pricing, and clarity before anything begins.

1

2. Approve Your Plan

We visit your home, create a custom proposal, and lock in your construction timeline so everything’s clear from day one.

2

3. Enjoy the Results

Your project is finished on time with dedicated crews. We follow up after the build and offer maintenance plans to keep it thriving.

3
Pond vs. pondless waterfalls in a serene koi pond.

Visit Our Showroom & Store

Stop by our indoor showroom & store to see real ponds, waterfalls, and water features in action. Feed the fish, explore the displays, find the right products, and get expert guidance as you start imagining your own backyard sanctuary.

Explore Our Showroom

Ready to Start Your Project?

Your Backyard, Reimagined

Whether you’re looking to relax, entertain, or simply enjoy nature a little more, your outdoor space should work for you. We’re here to help you bring your vision to life thoughtfully, beautifully, and with lasting quality that gives you confidence at every step.

Book A Consultation
Foreground flowers by a pond with colorful blooms. People relax by the water, surrounded by trees under a clear blue sky.