Adding the element of water to your property shouldn’t feel overwhelming. Long-standing team members, strong relationships, and consistent quality are just part of what makes our process clear and enjoyable for you. Here’s how you can go from inspiration to installation:
Get Inspired
Every great property begins with a vision. Start by flipping through our beautifully curated Idea Book full of designs, answers to common questions, and upfront pricing. You’ll get a better feel for what you love and what works for your space, making your decisions easier from the beginning.
Visit the Showroom
Walk through indoor displays, feed the fish, and chat with our team about your ideas. Bring the whole family along and enjoy a relaxed, informative environment in the showroom where your vision starts to take shape and feel real.
Schedule a Site Visit
Once we understand your goals and style, we’ll visit your home to look at the space. Measurements and details are gathered so the design fits perfectly and there are no surprises when we’re ready to start building.
Review the Proposal
You’ll receive a custom proposal with all the information you need—scope of work, approximate dates, and clear pricing. Once approved and your deposit is submitted, your project is officially scheduled.
Construction Begins
Our crew focuses only on your project until it’s complete, this means no jumping between job sites. We stick to timelines, communicate throughout, and ensure your space gets the full attention it deserves.
Post-Build Walkthrough
We meet with you after construction to walk through everything, answer questions, and make sure you’re confident using and caring for your new pond or waterfall. You’ll never be left in the dark.
Ongoing Maintenance
Your water feature should stay as beautiful as the day it was built. With our full-season maintenance packages, your pond stays clean, balanced, and effortless to enjoy. When you choose ongoing care, your Jackson Pond project is protected with a lifetime workmanship warranty.
Ready to Get Started?
Book a consultation and take the first step toward your custom water feature.
