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Our Process

A smooth and seamless process.


Download our Idea Book to get inspired.

Dreaming about the possibilities is one of the most exciting parts of our process. Our Idea Book comes with dozens of photos of our latest projects. We are confident it’ll get you feeling inspired. 

Inside it, you’ll also find a lot of helpful information, like answers to common questions and exact pricing for our most popular pond designs.

You can download our latest Idea Book here.


Come for a showroom visit! (And bring the kids!)

Our indoor showroom features all sorts of different displays for inspiration. Bring the kids, grab a coffee, feed the fish and take a stroll down the pathway — you’ll definitely find something you like!

At our showroom, you’ll have a chance to sit down with one of our team members to get a better idea of what’s possible. We’ll discuss your budget and vision for your pond or waterfall and make sure everyone is on the same page.


Schedule a site visit.

Once we’ve had our initial discussion regarding your pond or waterfall, we’ll schedule a time to come to your home and see exactly where you want your pond or waterfall to be. We’ll take measurements and make sure everything is good to go before we put together a proposal.


Approve a proposal.

When we have all the information we need, we’ll send you a proposal to review and approve.

The proposal will include approximate construction dates. A deposit is required to add your project to our schedule.


Sit back as we build on time and on schedule.

After you’ve signed on the dotted line, the fun begins! Our crews will get to work and finish your project on time and on budget.

Jackson Pond’s crews work on a “project-by-project” basis, meaning we won’t be visiting other sites and working on other projects until we finish yours.


Ensure everything is right at the construction follow-up.

Congratulations, your project is finished! 

We realize, however, that water features are a major investment… and making sure everything is running smoothly can be overwhelming. For this reason, we schedule a free follow-up visit when we’re finished. This way, we can make sure you know how everything works.


Keep it beautiful with regular maintenance.

If you don’t want to do all of the work yourself, our comprehensive maintenance packages cover everything needed to keep your pond or water feature thriving.

Each Jackson Pond is backed by a lifetime workmanship warranty when paired with our full-season maintenance packages.

Now… all that’s left to do is enjoy your new water feature!

Start your project today.

To get started, fill out the form below, call 1.877.766.3833 or email You’re also encouraged to visit our retail store and showroom in person!

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